Step 1 – One Talk Administrator Portal

Step 2 – Company and employee owned lines and devices

Make sure that you have enough lines:

• Business numbers
• Individual employee numbers
• Auto Receptionist numbers
• Hunt Group numbers

For One Talk users with a mobile device using the One Talk dialer or Mobile App, anytime you are adding a desk phone it is important to first assign the appropriate telephone line by selecting Add New Device from the Manage Lines and Devices page.

While you are setting up desk phones, you must add the 911 address. This is the physical address where you would want to receive emergency services.

For more information, please refer to our One Talk Support page.s.

On the Manage Lines and Devices page, select Edit.

• User Name is what will appear in Desk phone displays.
• Email address is critical to ensure proper delivery of an Activation PIN for the Mobile App.
• Extensions are required if you want to use four-digit dialing.
• Calling ID sets the outgoing name or number of the caller.

You can easily order additional lines or equipment directly from the primary One Talk Administrator Portal page, in the Purchase section below Overview. Options include:

• Adding a new line for a One Talk dialer on a smartphone, including:
  • Ordering a new desk phone
  • Adding the One Talk service to an existing Verizon mobile line
  • Authorizing employees to use their personal devices with the One Talk Mobile App

Using Verizon Wireless numbers

It’s important to understand when your service will be available to use. New telephone numbers can be used as soon as the device assigned to that number is connected. This applies to new smartphones, desk phones, or the One Talk App on mobile devices. Adding One Talk to an existing Verizon Wireless telephone number allows you to start using the service immediately.

Moving other carrier numbers to Verizon Wireless (porting)

When moving an active telephone line from another carrier to use on One Talk, known as “porting a line,” the timeline for availability is different. Lines ported from a wireless carrier are typically available to use within 4 to 24 hours. Lines ported from a wireline carrier can take from 2 to 10 days to move, although most lines port within 2-4 days.

Recommended porting steps:

1. Leave your old desk phone plugged in and active until porting is completed.
2. Install your new One Talk desk phone and connect for service as soon as it’s received.

Connecting prior to the completion of the porting process will allow you to place calls on the new line immediately, while incoming calls will still go to the old phone.

When the new phone starts to receive incoming calls on that number, you will know porting is complete. You can unplug your old desk phone and contact your previous provider to discontinue your service and billing.

Setting up schedules determines incoming call routing during and outside of business hours, ensuring your customer calls always get handled properly. You can use default settings or customize them for your business operation. From the primary One Talk Administrator Portal page, select Manage Schedules.

Setting up Automated Receptionists ensures your customer calls always get answered. From the primary One Talk Administrator Portal page, select Automated Receptionist. If you currently do not have an Automated Receptionist number, you can get one by clicking New Automated Receptionist in the Purchase section. For more information, please refer to our One Talk Support page.

Setting up a Hunt Group allows you to direct a customer call to a group of lines. From the primary One Talk Administrator Portal page, select Hunt Group. If you currently do not have a Hunt Group number, you can get one by clicking New Hunt Group in the Purchase section. For more information, please refer to our One Talk Support page.